Q. How can I pay for the advertisement?
A. You can pay by Debit or Credit Card, BACS, or by cheque - please make all cheques payable to Excel Media Ltd. Please call 0151 708 6406 for more information.
Q. I am having difficulty paying; can I arrange a payment plan?
A. If you are having difficulty paying please ensure you notify Excel Media of your situation. We will then be able to set up a payment plan via Direct Debit or a Standing Order that best suits your budget.
Q. Can I change my artwork proof?
A. Yes, you can change your artwork as much as you like or provide your own artwork. The artwork proof that we send you is only a suggested proof based on our experience. Please refer to your paper work for more details.
Q. What are the publication distribution dates?
A. The web site is updated three times per year. The Calendar edition is due out on the 1st of January. The Financial edition is due out on the 1st April. The Academic edition is due out on the 1st of September. Please refer to your paperwork for more details.
Q. I have recently been contacted by a sales representative and wish to proceed with an advertisement on the web site, what do I do?
A. Normally we will contact you by telephone to confirm all of the details of your order are correct and to discuss the terms and conditions of the order. You will be informed that the confirmation call will be digitally recorded and this will be kept as proof of contract with Excel Media Ltd. We do also accept orders by fax confirmation, and email confirmation. Please ask your representative for more details.
Q. I have received my paperwork and I now want to cancel my order.
A. There are many reasons why you may want to cancel your order, and all orders placed with ourselves do come with a fourteen day cooling off period where by the order can be cancelled by post, fax or email within seven days of the order placement date. Please note we do not except telephone cancelations as they cannot be verified.
Q. Would I be able to receive a refund?
A. Clients may receive a refund after the fourteen day cooling off period of the order date thereafter an administration charge of £30% will be incurred.
We do not store any financial details (credit or debit card numbers) what so ever.
Excel Media ltd is committed to protecting the privacy and confidentiality of information provided by its customers and upholding data protection principles
Collection of personal information
In order for clients to use our service, we need to collect various types of information. This will involve you completing on-line forms which request personal information about you such as your name, address, e-mail address, telephone and fax numbers.
Processing of data.
All data processing takes place in the UK, and is regulated under the Data Protection Act 1998.
Disclosure of information
We do not disclose any information provided by you to third parties, except as detailed below, unless we are required to by law or any court order.
Product updates
We will keep your name, address and contact details on our database and may from time to time use that information to make you aware of additional products which may be of interest to you. If you do not want your contact details used for these purposes please email your details to accounts@excelmedialtd.co.uk
Complaints
It is our aim to always provide a prompt and efficient service. If, for whatever reason, you are unhappy with our service and wish to make a complaint, please contact us via email. To accounts@excelmedialtd.co.ukWe will respond to all complaints within five working days and will keep you fully updated on the progress of your complaint.
English Law
Q. Is Excel Media Ltd connected to the Emergency Services?
A. No, we are a completely separate organisation. Excel Media ltd and the Emergency Service Press Web Site aim to raise awareness of the emergency services and the work they do. We receive regular articles from the PR and marketing departments of various regional emergency services which go towards the editorial.
Q. Is Excel Media Ltd connected to any Charities?
A. No, we are a completely separate organisation. Excel Media ltd aims to raise awareness on issues such as drugs, health, the environment, and crime. We receive regular articles from the PR and marketing departments of various organisations which go towards the editorial of the web site. The web site raises awareness of recent campaigns and issues relating to many national action groups and government bodies.
Q. Is Excel Media Ltd associated with any other publishing company?
A. No we are an independent publishing company, producing adverts exclusively for the web site. There are other publishing companies out there who do similar campaigns but please do not confuse them with Excel Media Ltd.
Q. What are your Company and Vat Registration Numbers?
A. Company Reg: 7100629 Vat Reg: 985 1143 09
Q. I have placed an order with Excel Media Ltd and have not yet received any paperwork?
A. Please note if you have opted to receive your confirmation pack via post, it can take up to three days to get to the destination. We do urge all customers to provide an email address as this our preferred method of communication.
Q. Where can I find the details of my order that I have confirmed?
A. In accordance with the distance selling regulations, all of the details of your order are supplied in the confirmation pack which will include; details of the advertisement, the web site, which include the terms & conditions. As with all orders/contracts please make sure you take time to check through all of your paperwork carefully.
Q. Where did Excel Media Ltd get my details from?
A. All details of potential clients are forwarded to us by reputable sources on a monthly basis or are currently available within the public domain on search engines or directories.
